Shipping, Warranty & Return Policy

Shipping Policy: We ship out products Monday-Friday between 9am-3pm PST. Order placed on between 9am-3pm will ship out the same day. Order placed outside of this time will be ship the next business day. Shipping service will be 5-7 business days. Shipping cost will be auto-calculated based on buyer's location via shipping companies during checkout. 

Warranty Policy: Vivid Chameleons & Habitats warrants all products with exception of UVB Bulbs and Heat bulbs. All products to be free of defects in material and workmanship under normal use and service for 12 months from the date of purchase. The obligation under this warranty is limited to the repair or replacement, at Vivid Chameleons & Habitats's discretion, of the product or any part thereof, when the product is returned to Vivid Chameleons & Habitats freight prepaid. No claim shall be allowed under this warranty if, in the opinion of Vivid Chameleons & Habitats, this product has been subject to accident or improper usage, including but not limited to: water damage, improper storage, accidental dropping, modification, etc. This warranty is in lieu of all other warranties and representations expressed or implied.

Please email info@vchams.com to include your receipt, full name, address, phone number, and email address along with a note explaining failure when sending any product back to Vivid Chameleons & Habitats. Please allow 4 to 6 weeks for repair or replacement.

Return Policy:  Return will be accepted within 30 days from the date of purchase for any new, unused, undamaged products if buyers are not 100% satisfy with our products. This is our guarantee for our customers. 

Buyers will pay for the return shipping fees. Upon receiving the returned products in new, unused condition, we will gladly apply your purchased dollar amount to other products that we offer. Refund will not be issued.